Promotions Associate

Overview

Aquent is thrilled to partner with a global leader in digital entertainment, a pioneering company celebrated for its innovative approach to game distribution and its dedication to fostering a fair ecosystem for developers. This dynamic platform empowers creators and delights players worldwide, offering a curated selection of titles and a groundbreaking revenue share model that directly fuels game development. Join a team that is redefining the digital storefront experience and making a tangible impact on the global gaming community.

Are you ready to be at the forefront of shaping player engagement and developer success? In this pivotal role, you will be instrumental in crafting and executing dynamic sales initiatives that captivate millions of players and significantly contribute to the growth of a pioneering digital storefront. This is an unparalleled opportunity to own high-visibility campaigns from concept to completion, directly influencing the platform’s trajectory and the thriving developer community it supports.

What You’ll Do

• Own sale campaigns end-to-end, from defining go-to-market strategy, discount depth, and title curation, to briefing channel leads, managing tickets in project management tools, and optimizing live campaigns.
• Maintain execution readiness for all owned campaigns, ensuring comprehensive documentation, clear communication channels, and impeccable ticket hygiene with assigned owners, due dates, and accurate statuses.
• Conduct thorough post-mortems for each campaign, delivering top-level performance reports, channel-specific insights, and actionable recommendations for future cycles.
• Approve partner discount requests daily, flagging and escalating any discrepancies against established discount policies.
• Manage the intake and fulfillment of requests for specific discount programs through various communication channels, ensuring compliance with policy.
• Create and manage campaign periods within administrative tools for each sale.
• Coordinate with Product Marketing teams to run various sales campaigns, ensuring alignment on go-to-market strategies, participation, and smooth on-store execution, including localization, tag creation, title tagging, and activation/deactivation.
• Collaborate with Merchandising to ensure timely activation and deactivation of sale campaign tags for an effective promotional experience.
• Manage partner communications for sale campaigns, including discount sourcing periods and key milestones, using administrative email tools.
• Assist partner-facing teams with troubleshooting, providing guidance through FAQs or escalating to the appropriate team members.
• Actively participate in weekly planning sessions and team meetings, contributing to the team’s monthly performance reports.
• Become an expert on all discounting guidelines and rules, effectively communicating them to internal and external teams.
• Support escalations to development teams when partners encounter issues or when internal issues are identified.
• Provide strategic insight and recommendations on discounting and promotions strategy to various internal stakeholders.

What You’ll Bring

Must-Have Qualifications:

• 3+ years of experience in a marketing or digital retail business.
• Proven experience in operations support or a similar role, preferably in a fast-paced environment.
• Demonstrated project management experience.
• Exceptional workload prioritization and organizational skills, with the ability to manage requests from multiple stakeholders effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively across an international team.
• Proficiency in relevant software applications, including Google Suite, Excel, Jira, and Slack.

Nice-to-Have Qualifications:

• Strong interest in video games and understanding of industry trends.
• Experience managing day-to-day operations.
• Experience developing or supporting promotional or discount campaigns.